Buena Vista County Communications Center

Public Safety Dispatcher Job Description



         Receive, transmit, monitor, dispatch, and/or relay messages between the Communications Center, public safety and law enforcement authorities and other Communications Centers through telephone, radio, teletype and FAX.


         Obtains confidential criminal and public safety information and records from state and national criminal information sources for use by state, county and local law enforcement officers.


         Compiles and disseminates daily information concerning stolen cars and property, wanted and missing persons, and similar types of activity.


         Monitors radio channels at all times for communications indicating impending danger to law enforcement or other public safety personnel and provides guidance and assistance as appropriate.


         Queries telephone callers to accurately determine the assistance needed, locations and type of incident and promptly notify the necessary law enforcement and emergency service personnel.


         Provides severe weather information to public safety and law enforcement.


         Maintains records of all communications transactions including messages sent, received, and related incidents and/or reports.


         Receives and dispatches emergency messages such as death messages, serious illness and other determined emergencies by the Telecommunicator.


         Performs other duties as assigned by the Buena Vista County Sheriff.


         Is directly responsible to the Buena Vista County Communications Sheriff.





Buena Vista County Communications Center

PO Box 312

Storm Lake, IA 50588








Under immediate supervision, answers and processes incoming emergency and non-emergency requests, enters information in prescribed format into the Agencies CAD (computer aided dispatch) system: receives training in public safety dispatching.




Receives on-the-job training to increase the level of competence to that of a Public Safety Dispatcher.

Answers the telephone and receives emergency, non-emergency, and 9-1-1 requests for assistance: evaluates the information and creates a CAD system incident or transfers the call, or provides information to the caller.

Operates a Computer Aided Dispatch System, and associated equipment.

Dispatch law enforcement, fire and emergency medical personnel utilizing the CAD

system, and equipment on both routine and emergency calls.

Maintains familiarity with roads, streets, areas with agency boundaries.




Minimum Job Requirements


18 Years of Age

U.S. Citizen

Valid Drivers License

Ability to speak clearly and concisely

Ability to speak and write English

High School or GED




Must successfully complete a Public Safety Telecommunicator Exam

Must be able to pass an extensive background investigation

Must take a hearing and vision exam

Must take a physical exam



Starting pay $9.75* per hour

Step increases after an evaluation at 6 months, 1 year, 2 through 4 years

Paid health and dental

IPERS (Iowa Public Employees Retirement System)

Paid holidays


*Persons with prior 9-1-1 dispatch experience in a similar center or larger may be eligible to start at a higher rate.